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Privacy Policy for mader.pt /madeira-madeira.pt
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"Work as a pro"
The company Madeira & Madeira has as its vision to continue being the reference company at the national level in the import and sale of machines, tools and DIY articles. Being the clients our reason to exist, everything that is done in favor of these is a priority!
So are our guiding principles:
• Maintain a posture of honesty and ethics in the relationship with its stakeholders;
• A commitment to providing quality service and meeting deadlines;
• Commitment to meeting applicable requirements;
• Fulfillment of the expectation generated in the client;
• Continuous bet on the training of its employees;
• Respond to the latest market requirements;
• Bet on the continuous improvement of all our processes by the strong bet on innovative equipment;
• Commitment to the requirements and continuous improvement of the effectiveness of the Quality Management System.
Mealhada, October 8, 2020
Condiciones Generales de Venta (v.2024-3)
ORDERS
Should be made, whenever possible, in writing through a request addressed to our company duly stamped and signed, or sent personally to our employees and containing at least the following information:
a) - complete description of the goods
b) - quantities
c) - place of delivery
PRICES
The prices applicable are those in effect on the date of shipment of the goods unless other conditions are EXPRESSLY agreed upon.
PROOF OF DELIVERY OF GOODS
The acceptance of the invoice and the non-return within 48 hours, presupposes that the goods have been delivered and received by the customer.
PAYMENT
Our general payment terms are as follows, unless other terms are EXPRESSLY agreed upon:
1) - cash payment w/ 2% discount;
2) - payment within 30 days of invoice date with 1% discount;
3) - payment within 60 days of invoice date with no discount or charge;
4) - money put in our office at no charge to us;
5) - on payment of any invoice by draft or bill of exchange accepted, the charges will be for the customer's account.
Invoices are due 60 days from the date of issue.
The due date of the invoice is therefore the period allowed for payment without charge. From that date on, charges due for extension of time will begin to run.
These charges debited to the current account will be due immediately. In relation to their calculation, no reference will be made to a credit institution's particular expense note.
TRANSPORT
Buyers when picking up the goods from our warehouses and transporting them at their own expense to the destination, or when the delivery is made through us, will not bear any additional charges. In the event that the goods are shipped, postage will be charged to the customer.
CLAIMS
Complaints will only be answered when made within 8 days.
RETURNS
Merchandise returns are not allowed, being the sale by perfect with the express acceptance of the order or with the emission of the respective invoice.
FORUM
The competent jurisdiction for any action arising from this contract is the district of Coimbra
Dispute Resolution
According to the law nº 144/2015, of 8 September, we informe that in case of a conflite the consumer can appeal to a Alternative Dispute Resolution Body
We provide the data of one of ours entities:
-> CNIACC -Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
TEL.:213847484 / Fax 213845201
More information at the consumer portal: www.consumidor.pt
Company Madeira & Madeira, Sa
company
Madeira&Madeira,Sa is a Portuguese family owned business company, located in Aveiro, which sells machines and tools. At the Iberian Market, Angola and Cape Verde.
OUR COMMITMENT
Madeira&Madeira is committed to remain the national reference company in import and marketing machines and tools. Being customers our reason for being the Madeira & Madeira, Sa is committed to offer the best quality / price ratio in its products.
So are our guiding principles:
-Keep a strong connection with our customers and suppliers, baser on na honest and ethic relationship
-Focus on providing a quality service and meeting deadlines
-Bet on maximum transparency in the relationship with all stakeholoders
-Exceed the expectations of our customers
-Focus on na continuous training of our employees
-Respond as quickly and effectively as possible to the more recent market requirments
-Bet on the continuous improvement of all our processes
-Improve continously the effectiveness of the Quality Management System
History
The story of Madeira&Madeira, SA dates back to 1971 with the establishment of the company “Carlos Garcia de Matos, Lda” in which Mr. Manuel Madeira owned a minority stake of 13,3%. In 1984, Mr. Manuel Madeira acquierd the shares of the oher shareholders, the facility moved to Pedrulha,Coimbra, and chaned its name to “Madeira&Madeira, Inc”. From that moment forward the company became 100% familiar. The company showed a rapid growth,betting on the importation and on the wholesale distribution of machines and tools, it went from na equity capital of 23,600e euros in 1984 to a current equity capital of 2,100,000 euros. Moreover, in 197 the company became a public limited company and in 1998 the entire business moved to another location called Sargento Mor, Portugal.
LOGISTICS and STAFF
Madeira&Madeira has at its services a sales team in Portugal and another in Spain,which its owned distribution fleet the company currently covers all the national territory (island included) and some of the PALOP’s. With teh evolution of the market, Madeira&Madeira, SA continues to invest in a continuous training of its employees, with a team that follows the company for over 20 years.
The introduction of new employees has provided existing capital gains to the dynamism of a young team and prepared to face all the challenges proposed, such as experience and knowledge in the field. Madeira&Madeira, SA has at its service half hundred people specialized and distributed by the various company departsments, including the technical area.
FACILITIES
The company worked in Zona Industrial da Pedrulha up until 1997, with its rapid growth and expansion,the premises owned by the company got a little crowdee and turned to be insufficient and inappropriate concerning the needs of the enterprise. In 1994, Mr. Manuel Madeira realizing that the company would need a bigger space in a near future, decided to acquire a set of land so that new warehouse could eventually be built. The project was concluded in 1998 when the company moved to sargento Mor, Portugal. In the new premises, Madeira&Madeira owned a covered area of 14,000 m2, where stood the admistrative facilities, a storage space, a showroom, a canteen, a blister area and a workshop. With the continuous growth of the company, the facilities were no longer appropriate and as such, a new robotic warehouse with 23,000 m2 started to be designed.the new warehouse was completed in 2009 and incuded a brand new building equipped with a computerized and automated warehouse with a total of 9 dock loading and unloading, na office arear designed to facilitate the work of the entire management team of the company, na exhibition hall with 900m2, garage and canteen.
News
A Madeira & Madeira, S.A. is now a greener company
