Privacy Policy for mader.pt /madeira-madeira.pt

All of your personal information collected will be used to help you make your visit to our site as productive and enjoyable as possible.

The guarantee of the confidentiality of the personal data of the users of our site is important for mader.pt /madeira-madeira.pt.

All personal information regarding members, subscribers, customers or visitors using mader.pt /madeira-madeira.pt will be treated in accordance with the Law of Protection of Personal Data of October 26, 1998 (Law no. 67 / 98).

The personal information collected may include your name, email address, telephone number and / or mobile phone number, address, date of birth and / or other.

The use of mader.pt /madeira-madeira.pt assumes the acceptance of this Privacy Agreement. The mader.pt team /madeira-madeira.pt reserves the right to change this agreement without prior notice. Therefore, we recommend that you review our privacy policy regularly so that you are always up-to-date.

Links to Third Party Sites

Mader.pt /madeira-madeira.pt has links to other sites which, in our opinion, may contain useful information / tools for our visitors. Our privacy policy is not applied to third party websites, so if you visit another site from our website you should read the privacy policy of the same.

We are not responsible for the privacy policy or content present on those same sites.

The company Madeira & Madeira has as its vision to continue being the reference company at the national level in the import and sale of machines, tools and DIY articles. Being the clients our reason to exist, everything that is done in favor of these is a priority!

So are our guiding principles:

• Maintain a posture of honesty and ethics in the relationship with its stakeholders;
• A commitment to providing quality service and meeting deadlines;
• Commitment to meeting applicable requirements;
• Fulfillment of the expectation generated in the client;
• Continuous bet on the training of its employees;
• Respond to the latest market requirements;
• Bet on the continuous improvement of all our processes by the strong bet on innovative equipment;
• Commitment to the requirements and continuous improvement of the effectiveness of the Quality Management System.

Mealhada, October 8, 2020

1. ORDERS

Orders should, whenever possible, be formalized in writing (email, EDI or other electronic means), including:

• a) Full identification of the customer
• b) Description of the products
• c) Quantities
• d) Delivery location

Madeira & Madeira, S.A. / Saurium, Lda reserves the right to refuse orders that do not meet the defined minimum requirements, namely in terms of quantity or minimum order value.

The acceptance of the order by Madeira & Madeira, S.A. / Saurium, Lda may be express or implied, namely through its execution.

2. PRICES

The applicable prices are those in force on the date of shipment, unless otherwise agreed in writing.

Madeira & Madeira, S.A. / Saurium, Lda reserves the right to revise prices in case of significant changes in supply costs, raw materials, logistics, customs duties or exchange rates.

3. AVAILABILITY AND DEADLINES

Delivery deadlines are indicative and non-binding, unless otherwise agreed in writing.

Madeira & Madeira, S.A. / Saurium, Lda shall not be held responsible for delays resulting from:

• Stock shortages
• Delays attributable to suppliers
• Transport constraints
• Force majeure events

4. DELIVERY AND TRANSPORT

4.1 Methods

• Collection at premises
• Delivery by own means
• Shipment via carrier

4.2 Risk

Upon delivery of the goods, the risk of loss or damage is transferred to the customer, and Madeira & Madeira, S.A. / Saurium, Lda shall no longer be responsible for subsequent occurrences.

4.3 Inspection

The customer must inspect the goods upon delivery. Any visible damage or quantity discrepancies must be immediately recorded on the transport document, with a clear indication of the occurrence and, if possible, the carrier's signature.

If the carrier refuses to record the occurrence, the customer must refuse delivery or record the reservation in writing within 24 hours with the carrier and inform Madeira & Madeira, S.A. / Saurium, Lda.

5. PROOF OF DELIVERY

The signature of the transport document or the absence of a substantiated complaint within 24 hours shall presume proper receipt of the goods regarding visible damage and delivery conformity.

For damages or non-conformities not detectable at the time of delivery, the complaint period set out in Clause 9 shall apply.

6. PAYMENT

The payment conditions are as follows, unless otherwise agreed in writing:

After due date:

• Application of late payment interest at the applicable commercial legal rate, in accordance with Article 102 of the Commercial Code and respective annual ordinance
• Possibility of suspension of supplies

Madeira & Madeira, S.A. / Saurium, Lda reserves the right to require advance payment based on the customer's payment history or financial situation.

7. RETENTION OF TITLE

Ownership of the goods is only transferred after full payment of the respective price, including any interest and charges.

8. WARRANTY

8.1 Consumer customers

Under Decree-Law no. 84/2021:

Legal warranty: 2 + 1 years

8.2 Professional customers

Warranty: 6 months
Limited to the repair or replacement of defective components

8.3 Warranty exclusions

The following are excluded:

• normal wear and tear
• improper or negligent use
• intensive professional use not suited to the equipment
• lack of maintenance
• intervention by unauthorized third parties
• use of non-recommended consumables
• damage caused during transport after delivery

Wear parts (e.g. filters, blades, belts, spark plugs, brushes, etc.) are excluded.

8.4 Procedure

To activate the warranty, the customer must:

• Contact Madeira & Madeira, S.A / Saurium, Lda. through official channels (email or telephone)
• Describe the fault and provide proof of purchase (invoice or equivalent document)
• Await instructions regarding delivery of the equipment or scheduling of intervention

The decision on the scope and form of warranty intervention is the exclusive technical responsibility of Madeira & Madeira, S.A. / Saurium, Lda.

8.5 Limitation of liability

Madeira & Madeira shall not be liable for:

• loss of profits
• business interruption
• indirect damages

9. CLAIMS

Claims regarding defects, non-conformities or discrepancies must be submitted within a maximum of 8 working days after receipt of the goods, in writing, through the official channels of Madeira & Madeira, S.A.

10. RETURNS

Returns of goods are not accepted without prior authorization from Madeira & Madeira, S.A.

Except in cases of error attributable to Madeira & Madeira or non-conformity of the supplied products, returns will not be accepted.

Situations of defect or non-conformity must be reported in accordance with the warranty clause.

11. TECHNICAL ASSISTANCE

Technical assistance services are provided at the company's premises or, where applicable, at the installation site of the equipment, with the method of intervention determined exclusively by Madeira & Madeira, S.A., based on technical and operational criteria.

On-site interventions may be subject to travel and service costs, which will be communicated in advance to the customer.

12. QUOTATIONS AND REPAIRS

The preparation of repair quotations may be subject to a fee, which will be communicated in advance to the customer.

Repairs will only begin after express acceptance of the quotation by the customer.

If the quotation is not accepted, Madeira & Madeira, S.A / Saurium, Lda. reserves the right to charge costs associated with technical analysis, diagnosis and handling of the equipment.

Equipment must be collected by the customer within a maximum of 30 days after notification of non-acceptance of the quotation or completion of the repair.

After this period, Madeira & Madeira, S.A. may charge storage costs or consider the equipment abandoned, and may dispose of it as it sees fit.

Repaired equipment is tested before delivery and is considered delivered in conformity.

The repair warranty applies exclusively to the replaced parts and services performed, as detailed in the respective invoice, and does not cover other components or unrelated faults.

Faults resulting from external causes, improper use or abnormal operating conditions are excluded from the warranty.

13. ENVIRONMENTAL RESPONSIBILITY

Responsibility for the management of Waste Electrical and Electronic Equipment has been transferred to the managing entity ERP Portugal - Associação Gestora de Resíduos. More information, including the financial contributions established, at www.erp-recycling.pt

Responsibility for the management of packaging waste has been transferred to the managing entity Sociedade Ponto Verde. More information, including the financial contributions established, at www.pontoverde.pt

Responsibility for the management of battery and accumulator waste has been transferred to the managing entity Ecopilhas - Soc. Gestora de Resíduos de Pilhas e Acumuladores. More information, including the financial contributions established, at www.ecopilhas.pt

14. JURISDICTION

For the resolution of disputes, the court of the district of Coimbra shall have jurisdiction, with express waiver of any other.